What we do with your information.
Plainly, in one page: what we collect through the quote form, the newsletter and WhatsApp, who else ever sees it, and how to have it deleted.
Who we are
Hujjaj Travel and Tours (Pvt) Ltd, trading as part of the Adam Kath Group, Office 202, Frere Business Centre, Frere Road, Saddar, Karachi 74400, Pakistan. Telephone +92 303 2442222, email reservation.hujjaj@gmail.com.
This policy explains what we do with the information you give us through this website, over WhatsApp, on the telephone, and at our office counter.
What we collect, and where it comes from
The quick quote form on the home page
Your name, your phone or WhatsApp number, and the details of the journey you asked about: whether it is Hajj, Umrah, a tour or a flight, the departure city, the month, the number of travellers, and the class of package. Nothing on this form is required except what you choose to type.
The enquiry form on the contact page
Your name, phone number, email address, the journey you are asking about, roughly when you plan to travel, and any message you write.
The newsletter box in the footer
Your email address only. We use it to tell you when Ramadan seats open, when Hajj registration is announced, and when a departure is near. Every email carries a way to stop receiving them.
When you press a WhatsApp button on this site, your message and your phone number reach us through WhatsApp, which is operated by Meta. What Meta does with that message on its own servers is governed by WhatsApp's own privacy policy, not by ours. Once the message reaches us, this policy applies to it.
Documents, once you actually book
To issue a ticket, lodge a visa or register a pilgrim, we have to collect passport details, CNIC number, date of birth, photographs, and in some cases vaccination records and a mahram or relationship declaration. We ask for these only when a booking is going ahead, never to give you a quote.
The website itself
Our host records ordinary server information such as the page requested and the approximate region of the request. [CONFIRM: whether Google Analytics, the Meta Pixel or any other tracking is to be switched on. Nothing of the sort is running on this site at the time of writing, and this paragraph must be rewritten before any of it is added.]
Why we hold it
To answer your enquiry and prepare a quote. To make the booking you asked for. To meet the requirements of the airlines, the hotels, the Saudi Ministry of Hajj and Umrah, and the Pakistani authorities that license us. To keep the accounting records the law requires us to keep. That is the whole of it.
Who else sees it
Only the parties who need it to deliver the journey you booked:
- Airlines and their reservation systems, to issue tickets.
- Hotels and Saudi ground handlers in Makkah and Madinah, to hold your rooms.
- The Saudi visa and Hajj and Umrah systems, to obtain permission to travel.
- The Ministry of Religious Affairs, the Department of Tourist Services and the Hajj Organisers Association of Pakistan, where they require it of a licensed operator.
- Our bank, for payments, and our accountants and auditors.
We do not sell your information, and we do not pass it to anyone for their own marketing. No list of our pilgrims is rented, traded or shared with another agency.
How long we keep it
Enquiries that never became a booking are kept for [CONFIRM: suggested twelve months] and then deleted. Booking records and their supporting documents are kept for [CONFIRM: the retention period your accountant and the DTS licence require, commonly seven years] because tax and licensing rules oblige us to.
Asking us to delete your information
Write to reservation.hujjaj@gmail.com with the subject line "Data request" and tell us what you would like: a copy of what we hold, a correction, or deletion. We will reply within [CONFIRM: suggested fourteen days]. If a booking is in progress or a legal record must be kept, we will tell you exactly which parts we cannot delete yet and when they will go.
To stop the newsletter alone, use the unsubscribe link in any email, or send us a message on WhatsApp and we will remove you.
Keeping it safe
This website is served over HTTPS. Enquiries reach a private store that only our own staff accounts can open, and each member of staff sees only the part of the system their role allows. Passport scans and other documents are held on office machines and are not published anywhere.
Children
We do not knowingly take enquiries from children. Where a child travels with a family, a parent or guardian gives us their details as part of the family booking.
Changes to this policy
If this policy changes we will update the date at the foot of this page. Material changes will be mentioned to anyone with a booking in progress.
Questions
Write to reservation.hujjaj@gmail.com or call +92 303 2442222. Our office at Frere Business Centre is open Monday to Saturday, 11:00 am to 7:00 pm.
Last updated: 9 September 2026